Dodge
Reviews and Complaints

To whom it may concern

I am an international client that pouched a vehicle from Sarasota CDJR, I had contacted them at the end of august and concluded the purchase of a vehicle from them. I wired the full funds on September first and then confirmed receipt inter accoun.

they took way longer than expected to issue a new title for the vehicle so by the third week of September we agree to call the deal off. Ever since September 26th I've been calling the general manager (nice crockett), sales manager (jack Vincent) and finance manger (Anthony Capasso) and all three were not cooperative at all and claimed that the refund wire transfer requires the owners signature and approval and that he's on a trip. its been 5 weeks and they are still inattentive to the matter while they keep dodging my calls and my emails. I have all documented proof such as the listing of the vehicle cars.com platform, Carfax, sales agreement in my name, wire transfer that issued from my company account to sarasota CDJR bank account, power of attorney to issue a new title in my name etc...

I can attach all documents as proof

I have been in the automotive business for 30 years and have never worked with such incompetent team

they seem to have an anterior motive and kind of forgetting that they are an entity of a huge corporation

to my surprise I found out that the car got sold and delivered to another client a while back and they still refuse to resolve the matter by wiring back my money

below is an email that I have sent to them repeatedly with no response for any of them

I write concerning a refund for the car purchase that was cancelled. To recap the history of this issue, I reached out to you initially during the month of August 2024 to purchase a Range Rover Velar P340, 2019 (Vin # SALYL2FV2KA226720). As you will recall, due to delays in getting the title, my customer requested to cancel the purchase, an issue which was agreed on with all of you on September 26, 2024. I provided you with the wire transfer information to refund the amount.

Since then, I have been in contact with your team on a number of occasions via phone to ascertain the status of the refund and have continuously received a response that the refund is forthcoming, but that the transfer is with corporate and that the owner of the dealership is abroad and needs to sign off on the transactions given that it is an international wire transfer.

While I am thankful for your response, as you can appreciate, it is taking a long period to conclude this simple refund, and the client (who is ccd on this email) needs to know the expected date on which the refund will be completed. As you also can appreciate, and being in the business of car sales, it should not take well over a month to complete such refund.

With this, I shall appreciate you letting me know the date on which to expect the refund so that the client can be aware and have the full assurance and put this matter to rest.

I very much look forward to hearing from you.

All the best,

Regards,

Omar Z. El-Khayat

I have a 2019 Dodge Durango with 90k miles. I've always taken great care of it.

Two months ago, the water pump went out, and my left camshaft had grooves, so it was replaced. However, the check engine lights came back on after a month. Now, the same Dodge dealership, Sierra Motors of Ottawa IL, says the right side needs to be replaced. The first time, repairs were 4k.

Do I need the same thing done again? This car doesn't even have 100k on it yet. Could you possibly do something for me? I have never had a Dodge prior to this.

I have been reading more and more about these same issues with Dodge online. I'm wondering if there's a recall out there or anything. My family and I don't have the money for all these costly repairs.

Please help. Thank you - Jordan Seanard

You guys sold me a lemon title car. The car has not been reliable for me, it has always been in the dealership due to electrical problems.

I have made claims three times. All the bills from the dealership show that I am telling the truth. You guys have already towed the car. Please, help me as a human.

Bettenhausen Chrysler Dodge Jeep Ram is a disappointing dealership. They kept my car in the mechanic shop for more than 4 months. The next day I picked it up, it broke down again just after one hour of driving. My number is 773-542-****.

I need someone who can help me, please. I need to buy a car. This is not fair. It ruined my credit for a lemon title vehicle.

That's my number.

I have contacted the Dodge factory many times but no one has gotten back to me. Please, give them a bad review guys.

I want to thank Dodge and their entire team for saving the lives of myself, my wife and my 10 year old son on April 28th

We were struck head on by a young lady who driven into our lane. We were both traveling approx 55 mph.

Our Durango launched off of her car flipping into its roof and rolling twice before coming to a stop. Our Durango absorbed much of the collision and held up very well while rolling over. The three of us were transported to a local Hospital but ultimately were able to walk out of the Hospital that night and return home. Our Durango was completely destroyed on the outside but kept us safe on the inside.

Between the sturdiness of the body and frame along with the airbags it is a miracle we were not seriously injured or killed. I refuse to ever buy anything other that another Durango for my family as long as I live.

( If I can find one near me to match the one I had). So again Thank you Dodge and your entire team

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