Dodge Phone Numbers and Emails

Toll-Free Number:

  • (800) 423-6343
Send Message

Customer Service:

  • (800) 992-1997

Jobs/ Career:

  • +1 519 973 2748
    Canada

Dodge Emails:

Jobs/ Career
Canada
Legal
Copyright Infringement Inquiries, Privacy Inquiries
Is this your business?

How to Contact Dodge Customer Service?

Most Popular Number:

(800) 423-6343
Total calls: 997 Issues resolved: 20 Last call: Mar 27, 2024

How Do I Contact Dodge Corporate via Live Chat?

You can access the Dodge live chat from the company website. Visit their Contact Us page and click the chat icon in the bottom right corner of the screen. Enter the required information and select the topic that corresponds best to your inquiry from the list to initiate the chat session. The live Dodge customer service operator is available Monday through Friday between 7 a.m. and 11 p.m. and Saturday from 9 a.m. to 5 p.m. ET. You can contact customer care agents via chat with questions regarding vehicle models, prices, incentives, and offers. You can also get in touch with their Help Center whenever you require tech support.

What Is the Dodge Phone Number?

The Dodge customer service number for general inquiries is 1-800-992-1997. You can use this helpline to request a brochure, find a dealer, or schedule a test drive. The professional customer care assistant will help you choose the model according to your needs and preferences and provide information about the warranty. You can also contact their Help Center with technical issues, and the support expert will help you identify the problem and offer ways to resolve it.

The Dodge corporate number to reach the company representatives on legal inquiries is 1-800-423-6343. You can also call this number to file a complaint or to share your suggestion on company service improvement.

Can I Email Dodge Customer Service?

The company does not provide the direct Dodge email address to contact their customer service team. However, you can use the online form on their website to reach the Help Center on your issue. Visit the Contact Us page and click the Email option to complete the form with the required information and your inquiry details. The Dodge customer care advisor will get in touch with you, providing information or offering ways to resolve your issue as soon as they investigate your case.

If you have questions regarding the Privacy Policy or Data Protection, email the Legal Department at dprivacy@stellantis.com.

What Is the Dodge Corporate Office Address?

The Dodge corporate office mailing address is Dodge Customer Care, PO Box 21-8004, Auburn Hills, MI 48321-8004, United States. You can send your concerns, complaints, and suggestions to this address, and the customer support team will respond as soon as they study your issue. You can also mail official correspondence and documentation to the Dodge headquarters. The same address can be used for Privacy Policy inquiries and Data Protection requests.

If you need the location of a specific store, visit the Dodge corporation website and click the Find a Dealer button in the top right corner of the homepage. Enter your ZIP code to see the stores near you.

PissedConsumer Club

Contact Information

Dodge Website:

Dodge Help Center:

Corporate Office Address:

FCA US LLC
1000, Chrysler Dr
Auburn Hills, Michigan 48326-2766
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am - 8:00pm

More contact details

Dodge Customer Service Reviews

1.5 / 5
Poor
Guest-5369980
Need a part I can't get
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

If you could put a zero star review that is what I would have given them. they always discontinue parts they cant tell you part numbers.

they are terrible.

Would not recommend. should have kept my Ford at least they have much better customer service.

Read full review
Jim P Cmn
Delayed order
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I ordered a 2023 Last call hellcat on 10/27/22 at the minute it opened. Since then now going on 1 year trying to get an honest answer.

as to when it will be delivered.

Have contacted numerous times your customer service and have been treated poorly. I am or should i say was a loyal customer of dodge

Read full review
Guest-4937234
Very poor service and help from a dealer
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

Sucks. Told me a specialist would call me within 24vhrs.

It's way past 24vl hrs. Left 2 messages today and no call back. Told the girl yesterday I knew no one would call.

I was right. Buy a car and no one cares after that

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Arda Jzw
Purchased a 2022 Dodge Ram 1500 and the torque converter was bad and now the service department says I need a new transmission.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.7

Poor, inadequate, and non responsive to the consumer concerns. Brought a new truck (2022) and it has been in the shop three times with the problem not being fixed.

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How Good is Dodge's Customer Service?

Jaymi Ccx
Jaymi Ccx
Feels Disappointed | Mar 01, 2024

I don't have a problem with the Customer Service Dept., however, I do have a problem with a Dodge SUV which is a "LEMON" automobile.

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Markez Zzh
Markez Zzh
Feels Satisfied | Feb 13, 2024

Trevor was my representative and he fully explained the process and provided a reference number! Currently, I’m waiting for a response from Dodge!

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Elodie Kpv
Elodie Kpv
Feels Neutral | Jan 21, 2024

Still waiting on a return call

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Sharman Kyi
Sharman Kyi
Feels Disappointed | Dec 29, 2023

Poor customer service

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Kittie Ldz
Kittie Ldz
Feels Satisfied | Oct 19, 2023

Outstanding

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Ferol Duk
Ferol Duk
Feels Neutral | Oct 03, 2023

Rep overall okay. The rep took my info and issue. Has to elevate for resolution. At this point I can’t say how good or bad their effort to resolve my issue is addressed.

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Summary of Dodge Customer Service Calls

1.4K TOTAL
CALLS
05:56 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Dodge?

Request for Information Question:

  • “Question about service”
  • “Question on warranty”
  • “Question about a fob”

Product/ Service Question:

  • “Warranty”
  • “Crap dealership repair work”
  • “A dealership warranty wasn't properly transferred to the new owner. Now the new owner has a 2019 Dodge with an in inoperable engine. The new consumer can't get the issues fixed because Dodge hasn't put the correct name on the dealership warranty.”

Staff Question:

  • “To talk with someone at corporate office about the most horrifying and horrible service we have received and the car we bought has still been in service since we bought it”
  • “Having problems getting my truck service with warranty”
  • “Truck in service for 2 weeks no resolution”

Payments and Charges Question:

  • “Inquire complaint on my dodge charger 2015”
  • “1968 Dodge Charger has 13 digit VIN -”
  • “Recall on air bag 2007 charger”

Shipping and Delivery Question:

  • “I wanna get the actual last day to order a last call Charger scatpack Widebody”
  • “I ordered a 2023 dodge challenger and it arrived with the front end and rear end damaged. I would like to know if the dealership I bought it from even notified dodge or anyone about the damages.”
  • “Order didn't receive”

Return/ Replace Question:

  • “Purchased a 2022 Dodge Ram 1500 and the torque converter was bad. Dealership replaced converter and a week later the engine light came back on and now the service department says I need a new transmission, yet no action has been taken to fix the pro”
  • “My dodge ram 3500 deisel being sitting in dodge dealer for almost 6 month and the machanic could've figure it out why it not start, they keep pointing out part that cause it, but after changing new part, it still not right. I dont know if they work i”
  • “Car is 4.5 years old and electric radio needs to be replaced”

Refund Question:

  • “I purchased some parts worth 1726.00 and I was told I couldn't get a refund because it was a special order”
  • “Refund”

Website/ Application Question:

  • “App”

Account Question:

  • “My account”

Other Question:

  • “Open a case”
  • “Headlight on my challenger 2017”
  • “Vehicle issue”

About

Related Companies

Stellantis, Chrysler, Jeep, Chrysler Capital, Chrysler Financial

Summary

Dodge is a brand of automobiles, sport utility vehicles, and trucks. The company was founded in 1900 as the Dodge Brothers Company to supply parts and assemblies for Detroit's auto industry. Dodge began manufacturing its own complete vehicles in 1914. At the present time, the company is headquartered in Auburn Hills, Michigan. It is a wholly owned subsidiary of Chrysler LLC. The brand was acquired by Chrysler Corporation in 1928. Dodge provides sports cars, muscle cars, mid-prices cars, performance vehicles, SUVs, vans, as well as pickup trucks, which are marketed in more than 60 different countries and territories all over the world.

Dodge reviews and complaints

Dodge is ranked 104 out of 599 in Auto category

Area Served

USA, Other

Payment Methods

VISA

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