Dodge

I have a 2019 Dodge Durango with 90k miles. I've always taken great care of it.

Two months ago, the water pump went out, and my left camshaft had grooves, so it was replaced. However, the check engine lights came back on after a month. Now, the same Dodge dealership, Sierra Motors of Ottawa IL, says the right side needs to be replaced. The first time, repairs were 4k.

Do I need the same thing done again? This car doesn't even have 100k on it yet. Could you possibly do something for me? I have never had a Dodge prior to this.

I have been reading more and more about these same issues with Dodge online. I'm wondering if there's a recall out there or anything. My family and I don't have the money for all these costly repairs.

Please help. Thank you - Jordan Seanard

I want to thank Dodge and their entire team for saving the lives of myself, my wife and my 10 year old son on April 28th

We were struck head on by a young lady who driven into our lane. We were both traveling approx 55 mph.

Our Durango launched off of her car flipping into its roof and rolling twice before coming to a stop. Our Durango absorbed much of the collision and held up very well while rolling over. The three of us were transported to a local Hospital but ultimately were able to walk out of the Hospital that night and return home. Our Durango was completely destroyed on the outside but kept us safe on the inside.

Between the sturdiness of the body and frame along with the airbags it is a miracle we were not seriously injured or killed. I refuse to ever buy anything other that another Durango for my family as long as I live.

( If I can find one near me to match the one I had). So again Thank you Dodge and your entire team

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I brought my vehicle in for the spoiler recall. The dealer supposedly checked it out and said it was OK.

Then a week later we are driving down the highway and out spoiler goes flying off the back of the car. I took it back to the dealer and they said they couldn't do anything and I had to call dodge. When I called dodge they kept trying to ignore what I was calling about and talk about a different recall. Finally I get the guy on the phone to.hear what I was trying to say and he said I had to bring it back to the dealer that performed the recall.

I then told him I did and they gave me this phone number. He says ok and transfers me to the recall department where I get a lady that asks what the last 8 of the vin was.

When I provided her the vin number she ended the call and sent me to the customer survey for how the issue was handled. Couldn't believe I was hung up.on after an hour of being on the phone.

June 23, 2024. I filled out a very short online form which stated, 'Special price quote by email', and within 90 seconds I received a call from a salesman named Nick Sawyer. He left a message stating he had 'a quick question I was hoping you could help me out with'. What possible question could he have? The email was very simple: 'Enter your information and you will receive a price quote by email.' We all know why car salesmen want to talk, and that's why I prefer email. There's no confusion because it's all in writing.

The truck I was looking at, a Ram crew cab with Level 1 equipment, had been on the lot for at least six months but 'was sold yesterday'. Nick offered an alternative, sending me a link to a Ram quad cab with Level B equipment. I looked at the quad cab that Sunday and I was okay with it, but the running boards were gone.

Nick tells me on Monday, 'They must have taken them off for some reason, but we'll put them back on at no charge! I'll get you the cost of them so you can see how much you're saving.' What? The photo you sent me showed them already on, so how am I saving?

It makes you wonder why they were taken off in the first place. In the end, they wanted to charge me for tinted glass on two windows ($499), door edge guards ($299), and a dealer administration fee ($749). Typically, the dealer administration fee should be no more than $299. Then, on the very last line, there was a charge of $396.95 for an oil change program, which they stated was not mandatory.

After going back and forth with emails, voicemails, and text messages, I told Nick to stop wasting my time with, 'I'm here to get you the best price', 'I'm working for you', and 'I'll let you know how much you saved on the sidesteps!'. He replied, 'Sorry we are wasting your time', and that was the last I heard from him.

Two days later, I received a voicemail from a woman at Hendrick Wilmington who spoke so quickly that I couldn't understand what she was saying. The next day, I received a voicemail from 'Ken', saying, 'Calling to follow up.'

Why do salespeople like to talk so much?

Yelp has Hendrick Wilmington North Carolina at a rating of 2.1. Why is that? Lots are overflowing with inventory all over the country, and we all have too many choices to have to put up with such sales tactics.

There's a factory recall on my 2017 Dodge Grand caravan for a buzzing noise from the sliding passenger door and for some reason every time I call corporate headquarters to get some answers because the dealership that I took it to said there was no factory called on my vehicle but I googled it because one of the gentlemen that works in the service department told me that there was a factory car on those 2016 and 17 Dodge Grand caravan for the buzzing noise and every time I call and it gets me to customer service will come they say the new agents are not available call back later this has been going on for 2 days so will I ever be able to speak to someone from the corporate office about the situation I hope so I'm not going to give up at all

One of my happiest purchases in my life is when I purchased this beautiful car. No one in my town has this type of RT and everyone loved it.

I especially loved it, it had everything a car enthusiast would desire. I started having problems with my RT in November of 2022 and these unaddressed issues have been a nightmare for myself, my family and my business.

It began with the vehicle being sluggish to start as if the battery was low. This went on for about a week before I took it to the local Dodge Dealership. While at the dealership, they attempted to start the vehicle to bring into the shop.

They jumped the battery and put it on the machine. Eight hours later, they told me that my vehicle was ready. When I inquired about the concerns i had, I was told that there was nothing wrong with the vehicle, the computer says everything is fine. In disbelief, I took my vehicle only for it to completely refuse to start and had to be towed to the dealership.

Now all of a sudden we are talking about warrantees and the like, I guess the dealership wanted me to pay for this soon to be determined, Lemon. After a week or so, the dealership said that they could find anything wrong with the vehicle as the computer said everything was fine. I was more than disappointed, here I have a $55,000 car that won't start and a dealership that is ill-equipped to fix it.

I contacted your corporate office to seek remedy. And, I was relieved because the representative said everything that a customer would want to hear.

For example, "this is our brand and a customer should never feel that we don't stand by our brand and that we can not remedy these concerns." And, "we have a specialized team of experts that we will send to the dealership to assist them with correcting the problem." Though this was awesome to me, it should be what is expected. If a dealership is ill-equipped to resolve mechanical and technical issues, the brand, of course, would fill that gap so what she told me, was very plausible.

Unfortunately, what she told me was not true. According to her supervisor, Dodge does not send a team of experts to a dealership to work on problmes a dealership may have, this person gave you wrong information. When asked, well what do you do to assist dealerships when issues like this occur, he simeply said they would be a facilitator between the customer and the dealerships.

After so many emails detailing the lies and deception by your agents, you still did nothing. And the dealership, and Dodge, simply wanted me to take this lemon and go away.

I am not going away, its been almost two years and I never picked that lemon up from the dealership. There was no way I was taking the vehicle back as is. Nothing was done to repair the vehicle, and since you got it to start, that was your remedy.

Eventually, Wells Fargo retrieved the vehicle from your dealership.

I can't even begin to calculate the losses, including the irreparable damage to my credit. I have to secure another vehicle within months of this problem and certainly was not paying for two vehicles. I asked tat Dodge buy this lemon back, you refused. Why would i want a vehicle that you wouldn't even want?

Let this inquiry serve as a notice, that I am not letting this go.

Every Dodge owner should know what you did and what you are capable of. Lies from the dealership is one thing, but a deceptive brand like Dodge, you behavior, response, and lack of care is a clear indication that you have no care or concern over the products you sell, and when there is a problem, this is how you respond. I don't know what this will cost you in the end, but I assure you it will be more than me. Starting today, I will write reviews regarding the dealership, your brand, and your corporate office, I will share the correspondence between myself and your brand so that customers can see for themselves, your incompetence.

And please, don't be offended by truth. If you can't fix what you created, the you are incompetent (by definition).

And lastly, if you ever feared a customer, I am the one to fear because I will intelligently represent the truth and this one customer will reveal what you hide. We know that there are going to issues with certain vehicles and you may have one that is not even worth repairing. You could have easily replaced this vehicle but you would rather gamble on me going away than you simply doing the right thing.

You chose this path because you believe that your wealth will win. Perhaps you're right, maybe there are so many legal traps and positions that you can finagle your way through court proceedings, thats fine too. I believe, that once this is revealed, you will stand no chance in court. Moreover, you can't possibly win in the peoples court which starts today.

your customers will revolt when they hear this and they will get a daily dose of the truth. .

Here is what I seek, I demand that my vehicle be replaced with a vehicle of like features, thats nonnegotiable. As for the losses and suffering, as a result, won't be difficult to calculate. If the vehicle was simply replaced when I requested such, we wouldn't be having this conversation today.

And I believe you should pay significantly for this as well. In the event, that this is not resolved with 30 days, I will seek remedy and pursue justice. I do not and have not appreciated this horrible experience and i am tired of the constant damage and worry. Much of, my pain and suffering can be remedied with the replacement of my vehicle.

Doing nothing will not work, being unresponsive will not work, and not honoring the deadline will be costly. And in case you didn't know or perceived this in a manner unintended, know this, I have every right to pursue you, the dealership, and your representations, especially when I've been harmed. You have a duty to respond and remedy, which you did not.

And to be clear: my remedy will be about truth, documentation, and transparency. I say this because African Americans are treated differently and some like to equate behavior and actions with ethnicity and race.

There is an intelligent and proper way to address this and I will always operate within my constitutional rights. You should have taken this vehicle back when you had the chance.

Dr.

Paris H. Spencer

731-694-****