Dodge - Truck still under initial warranty not repaired after 3 months due to radio module not ordered as said.
I was on a trip to South Carolina. Driving on the Interstate my radio, gps and all just quit.
I took it to a Ram dealer in Moncks Corner, South Carolina and they hooked it up to the computer and said the radio "module" was bad. The parts department said it would take '5' days to get one in. Due to having to return to Missouri for medical ASAP. I could not wait.
I returned to Missouri and took it straight to a Ram Dealer in Clinton, Missouri. I was told a week later the "module" was on back order. So it went from 5 days to more than 3 months. Still no module.
Notified RAM customer service on 11/13/20 given a case number and told I would get a call within a couple days. Called a week later and was told by a different case worker that the dealer had just ordered the module on Wednesday.
And that my original case worker would call me right back. Never happened......I travel extensively in this vehicle and have had to purchase a rather expensive gps system to just 'get by'
Monetary Loss: $450.
Preferred solution: Fix my warranty issue......I NEED A RADIO / GPS.
Dodge Pros: Vehicle itself.
Dodge Cons: Warranty.
Location: 1500 Harrison Road, Clinton, MO 64735
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