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We purchased a new 2019 Dodge One Ton Truck as a company vehicle to make our deliveries. Firstly, the truck has had many recalls already, none of the local Dodge dealerships make any effort to get the truck back to us when we take it in for the recall work - but that is not the issue just one of many complaints.
The truck has 36,000 miles on it, it broke down in Ohio when we were delivering to a customer (fuel pump exploded and sent fragments all throughout the engine compartment). It has a full warranty with towing provided. However, when we called to try to get it towed to a Dodge dealership in Ohio nobody answered the number listed for Dodge Warranty Towing; we tried many, many times you never get a live person just an automated loop that offers ZERO help. The Dodge dealership in Ohio did not want to work on it, said three (3) weeks before they could even look at it.
Second dealership (after we towed it all the way back to Oklahoma) was able to work on it keep in mind we are paying out of our own pockets to tow it from place-to-place. Second dealership had it for 10 days and fixed it, however, they told us both batteries went dead while they had it and it would be $500 for two new dodge batteries to be installed. This is a new truck; the batteries were fine when we dropped it off to them ten days ago. Someone at the Dodge dealership left a door open or something and ran the batteries down.
They were short with us when we complained about this. So, on top of towing it all over we now must also buy two new batteries. Neither Dodge dealership was friendly, nobody from Dodge ever called us back to discuss the warranty paying for an exploding fuel pump and we never got anyone to answer Dodges warranty towing service number. In the past 15 years we have owned four (4) Dodge trucks and we convinced one of our friends to buy a new 2019 ¾ ton.
After this experience we are done with Dodge vehicles totally; Im thinking we will trade in the new Dodge with 36,000 on it at the FORD dealership and get a truck that can handle a heavy workload cause Dodge obviously cant handle it. Pissed-off OK customer and extremely disgusted with Dodge.
User's recommendation: buy a FORD or Chevy instead.
Monetary Loss: $5000.
Preferred solution: to be reimbursed fully for towing expenses, for hotel and rental car expenses incurred due to dodge truck breaking down in Ohio and leaving our driver stranded . Also reimbursed for two batteries on a new truck while it was being repaired..