Dodge

One of my happiest purchases in my life is when I purchased this beautiful car. No one in my town has this type of RT and everyone loved it.

I especially loved it, it had everything a car enthusiast would desire. I started having problems with my RT in November of 2022 and these unaddressed issues have been a nightmare for myself, my family and my business.

It began with the vehicle being sluggish to start as if the battery was low. This went on for about a week before I took it to the local Dodge Dealership. While at the dealership, they attempted to start the vehicle to bring into the shop.

They jumped the battery and put it on the machine. Eight hours later, they told me that my vehicle was ready. When I inquired about the concerns i had, I was told that there was nothing wrong with the vehicle, the computer says everything is fine. In disbelief, I took my vehicle only for it to completely refuse to start and had to be towed to the dealership.

Now all of a sudden we are talking about warrantees and the like, I guess the dealership wanted me to pay for this soon to be determined, Lemon. After a week or so, the dealership said that they could find anything wrong with the vehicle as the computer said everything was fine. I was more than disappointed, here I have a $55,000 car that won't start and a dealership that is ill-equipped to fix it.

I contacted your corporate office to seek remedy. And, I was relieved because the representative said everything that a customer would want to hear.

For example, "this is our brand and a customer should never feel that we don't stand by our brand and that we can not remedy these concerns." And, "we have a specialized team of experts that we will send to the dealership to assist them with correcting the problem." Though this was awesome to me, it should be what is expected. If a dealership is ill-equipped to resolve mechanical and technical issues, the brand, of course, would fill that gap so what she told me, was very plausible.

Unfortunately, what she told me was not true. According to her supervisor, Dodge does not send a team of experts to a dealership to work on problmes a dealership may have, this person gave you wrong information. When asked, well what do you do to assist dealerships when issues like this occur, he simeply said they would be a facilitator between the customer and the dealerships.

After so many emails detailing the lies and deception by your agents, you still did nothing. And the dealership, and Dodge, simply wanted me to take this lemon and go away.

I am not going away, its been almost two years and I never picked that lemon up from the dealership. There was no way I was taking the vehicle back as is. Nothing was done to repair the vehicle, and since you got it to start, that was your remedy.

Eventually, Wells Fargo retrieved the vehicle from your dealership.

I can't even begin to calculate the losses, including the irreparable damage to my credit. I have to secure another vehicle within months of this problem and certainly was not paying for two vehicles. I asked tat Dodge buy this lemon back, you refused. Why would i want a vehicle that you wouldn't even want?

Let this inquiry serve as a notice, that I am not letting this go.

Every Dodge owner should know what you did and what you are capable of. Lies from the dealership is one thing, but a deceptive brand like Dodge, you behavior, response, and lack of care is a clear indication that you have no care or concern over the products you sell, and when there is a problem, this is how you respond. I don't know what this will cost you in the end, but I assure you it will be more than me. Starting today, I will write reviews regarding the dealership, your brand, and your corporate office, I will share the correspondence between myself and your brand so that customers can see for themselves, your incompetence.

And please, don't be offended by truth. If you can't fix what you created, the you are incompetent (by definition).

And lastly, if you ever feared a customer, I am the one to fear because I will intelligently represent the truth and this one customer will reveal what you hide. We know that there are going to issues with certain vehicles and you may have one that is not even worth repairing. You could have easily replaced this vehicle but you would rather gamble on me going away than you simply doing the right thing.

You chose this path because you believe that your wealth will win. Perhaps you're right, maybe there are so many legal traps and positions that you can finagle your way through court proceedings, thats fine too. I believe, that once this is revealed, you will stand no chance in court. Moreover, you can't possibly win in the peoples court which starts today.

your customers will revolt when they hear this and they will get a daily dose of the truth. .

Here is what I seek, I demand that my vehicle be replaced with a vehicle of like features, thats nonnegotiable. As for the losses and suffering, as a result, won't be difficult to calculate. If the vehicle was simply replaced when I requested such, we wouldn't be having this conversation today.

And I believe you should pay significantly for this as well. In the event, that this is not resolved with 30 days, I will seek remedy and pursue justice. I do not and have not appreciated this horrible experience and i am tired of the constant damage and worry. Much of, my pain and suffering can be remedied with the replacement of my vehicle.

Doing nothing will not work, being unresponsive will not work, and not honoring the deadline will be costly. And in case you didn't know or perceived this in a manner unintended, know this, I have every right to pursue you, the dealership, and your representations, especially when I've been harmed. You have a duty to respond and remedy, which you did not.

And to be clear: my remedy will be about truth, documentation, and transparency. I say this because African Americans are treated differently and some like to equate behavior and actions with ethnicity and race.

There is an intelligent and proper way to address this and I will always operate within my constitutional rights. You should have taken this vehicle back when you had the chance.

Dr.

Paris H. Spencer

731-694-****

One of my happiest purchases in my life is when I purchased this beautiful car. No one in my town has this type of RT, and everyone loved it.

I especially loved it, it had everything a car enthusiast would desire. I started having problems with my RT in November 2022 and these unaddressed issues have been a nightmare for myself, my family and my business.

It began with the vehicle being sluggish to start, as if the battery was low. This went on for about a week before I took it to the local Dodge Dealership. While at the dealership, they attempted to start the vehicle to bring into the shop.

They jumped the battery and put it on the machine. Eight hours later, they told me that my vehicle was ready. When I inquired about the concerns i had, I was told that there was nothing wrong with the vehicle, the computer says everything is fine. In disbelief, I took my vehicle only for it to completely refuse to start and had to be towed to the dealership.

Now all of a sudden we are talking about warranties and the like, I guess the dealership wanted me to pay for this soon to be determined, Lemon. After a week or so, the dealership said that they could find anything wrong with the vehicle, as the computer said everything was fine. I was more than disappointed, here I have a $55,000 car that won't start and a dealership that is ill-equipped to fix it.

I contacted your corporate office to seek remedy. And, I was relieved because the representative said everything that a customer would want to hear.

For example, "this is our brand and a customer should never feel that we don't stand by our brand and that we can not remedy these concerns." And, "we have a specialized team of experts that we will send to the dealership to assist them with correcting the problem." Though this was awesome to me, it should be what is expected. If a dealership is ill-equipped to resolve mechanical and technical issues, the brand, of course, would fill that gap so what she told me, was very plausible.

Unfortunately, what she told me was not true. According to her supervisor, Dodge does not send a team of experts to a dealership to work on problems a dealership may have, this person gave you wrong information. When asked, well what do you do to assist dealerships when issues like this occur, he simply said they would be a facilitator between the customer and the dealerships.

After so many emails detailing the lies and deception by your agents, you still did nothing. And the dealership, and Dodge, simply wanted me to take this lemon and go away.

I am not going away, it's been almost two years and I never picked that lemon up from the dealership. There was no way I was taking the vehicle back as is. Nothing was done to repair the vehicle, and since you got it to start, that was your remedy.

Eventually, Wells Fargo retrieved the vehicle from your dealership.

I can't even begin to calculate the losses, including the irreparable damage to my credit. I had to secure another vehicle within months of this problem, and certainly was not paying for two vehicles. Furthermore, I asked that Dodge buy this lemon back, you refused. Why would I want a vehicle that you wouldn't even want?

Especially a $55,000 vehicle.

Let this inquiry serve as a notice, that I am not letting this go. Every Dodge owner should know what you did and what you are capable of. Lies from the dealership is one thing, but a brand like Dodge, your behavior, response, and lack of care is a clear indication that you have no care or concern over the products you sell, and when there is a problem, this is how you respond. I don't know what this will cost you in the end, but I assure you it will be more than I.

Starting today, I will write reviews regarding the dealership, your brand, and your corporate office, I will share the correspondence between myself and your brand so that customers can see for themselves, your incompetence, lack of care, and total disregard. And please, don't be offended by truth. If you can't fix what you created, then you are incompetent (by definition).

And lastly, if you ever feared a customer, I am the one to fear because I will intelligently represent the truth and this one customer will reveal what you hide. We know that there are going to be issues with certain vehicles, and you may have one that is not even worth repairing.

You could have easily replaced this vehicle, but you would rather gamble on me going away than you simply doing the right thing. You chose this path because you believe that your wealth will win. Perhaps you're right, maybe there are so many legal traps and positions that you can finagle your way through court proceedings, that's fine too. I believe, that once this is revealed, you will stand no chance in court.

Moreover, you can't possibly win in the people's court which starts today, your customers will revolt when they hear this, and they will get a daily dose of the truth. .

And to be clear: my remedy will be about truth, documentation, and transparency. I say this because African Americans are sometimes treated differently and some like to equate behavior and actions with ethnicity and race. There is an intelligent and proper way to address this, and I will always operate within my constitutional rights.

You should have taken this vehicle back when you had the chance.

Dr.

Paris H. Spencer

731-694-****

I have been fighting this issue for 3 years . I have had my vehicle to 3 different dealerships and no one has been able to fix it 2021 Dodge Durango RT I am getting fix u connect box have to take to dealership.

so over the course of 3 years and 3 dealerships and at least 10 times trying to fix it its still not fixed so now it has migrated to another issue of hesitation in the accelerator and when it does its thing with the U connect I loose Nav have to go back and start it again and voice recognition repeats I cant do that at this time for anything we ask so now its become a hazard to drive with the acceleration issue and i have had a buyback request for weeks about this I do not want to go through attorney, but it looks like since I ordered another vehicle to replace this one which is still under warranty and my new vehicle arrives in Easley SC today and mine is still under warranty BUT no one wants to give me full trade in on it because it has an electrical issue, so now I am screwed all the way around. I have has 3 case numbers and 3 different caseworkers on this and 2 have said yes buy back is the option and yet when I ask to speak to a caseworker no one calls me back or gives me any information, and magically it's a new caseworker this is how they are treating a 100% disabled veteran I can really believe it

My 2020 ram 2500 still under factory warranty and, with an extended warranty, blew out its thermostat, I quickly took it to Doug smith where I bought my truck, they said because the part was back ordered they couldnt help me. I said put an aftermarket part in it and get me on my way so my truck doesnt blow up.

They said no due to your corporate rules. My question to you (corporation) is why do you not want your customers happy? Why do you make it difficult for your dealers? Why do you want to put a bad name on Chrysler/dodge?

I understand there is legalese, but you dont do yourself any favors. Luckily Doug smith in American fork Utah stepped up, seeing my situation and not wanting me to be unhappy found a way to make me happy, but not because of you (corporate) but in spite of you. WHEN this truck dies, I will seriously reconsider dodge and your *** legal hoops you make everyone jump through.

Some of the best companies take care of the customer first and worry about the *** later, you, right now, are not one of the better companies. I know Im 1 person in a sea of millions, and I hardly expect you to read this or even get back to me on this matter, but, you have seriously disheartened a lifelong dodge owner

Disheartened and pissed off Luke purrington

Unconnect unfixable, screen freezes, maps won't load, dealership & Mopar Co. Not helpful.

Dealership advised me to wait for the recall which never happened. Uconnect doesn't take responsibility nor does Mopar or the Dealership to replace the radio. Brand new $50,000 Dodge Durango. Dealership says every truck & SUV since 2019 has had these issues but failed to tell us this at time of purchase of a 2021 truck we bought in 2021 had only 9 miles on it.

My phone doesn't stay connected to truck when my husband's phone is near, his will connect & drop mine. I'll get text messages from my phone, it pops up on screen but then the screen freezes & does go off till I turn off the truck. The Google maps never stay loaded for more then 2 minutes.

Multiple trips to the Dealership, Multiple phone calls to Mopar & more then three hours on the phone being transferred to multiple different people through Mopar to people that you barely understand because they barely speak English & still not resolved. Should've stuck with Chevy

Regarding the Renton Dodge Dealer ship in Washington and Dodger Customer Care and their warranty policies. case#8744****

Shady, incompetent, or flat-out predatorial service.

We were out of state travelers who suffered a blown transmission on a 2019 Dodge Grand Caravan GT with 45k miles. Upon inspection, the tech discovered that the transmission was "overfilled" and that it voided the power train warranty due to negligence. I'm not a mechanic and wouldn't know sub-par vehicle diagnostic if it was in front of me, so the work was approved. After days of personal research, investigation, and speaking with another mechanic, we discovered that a failed transmission pump and/or torque converter would produce a false overfill reading.

Learning this, we made several attempts to contact this dealership for clarification prior to repairs being made. They are NOT easy to get ahold of. The dealership told us that it is possible that a failed pump and / or converter would produce an overfill reading, but the tech said it was overfilled. At this time, we had no way to get a 2nd opinion because the transmission was already switched out.

This transmission doesn't even get looked at (unless there's an issue) until 70k miles.

There are no service records indicating a transmission top-off or service. The detailed invoice did not mention even looking at the pump or converter (it's a dealership, it would have been on there). There are only 2 possibilities; 1) the transmission was overfilled during initial install (unlikely) or 2) the transmission pump and/or the torque converter failed (my bet). Either way, the power train warranty should have been honored, but their willingness to settle on "A problem" and unwillingness to find "THE problem" to avoid warranty work cost this family nearly $11k, and I can't figure out why.

Like sharks in the water, they smelled the blood and out of state disparity and attacked or they legitimately have no idea what they're doing! We reached out to Dodge Customer Care (FCA LLC) to try to get a reimbursement for this financial hardship and were denied. We sent all the backup pass/fail reports from the dealership we purchased the van from and then had the transmission fail a month after purchase.

What a horrible financial burden and this is the thanks we get for being a loyal customer for over 20 years. Awful company and we will deter all of our friends and family to steer clear of all DODGE/Crysler/Jeep etc.!

Date of experience: August 04, 2023

April 1, 2023

Charlie Scoma

4514 SW Charlestown St

Seattle, WA 98116

To: General Manager Renton CDJR 585 Rainier Ave S, Renton, WA 98057 (4**) **0-1000

Re: The Service for my 2019 Dodge RAM truck

To Jeremy (General Manager),

Im unfortunately writing to you to express my frustration with the service I have received from the service department staff at CDJR Renton. On the early morning on April 1, 2023, while driving my truck the heater core appeared to fail as the passenger side defrost vent was not applying heat to the window and soon it had smoke pouring out of the vent and glove box area. I stopped driving the truck and ensured there was no fire. There was no fire and I now believe it was the condensation from the liquid in the heating core that was causing steam, not smoke, to fill my truck cab.

I called on April 1st at 10:08am (Saturday) and left a voice message with the service department at Renton CDJR that I needed to schedule my truck for an appointment as soon as possible. I knew it was Saturday and I likely would hear something on Monday. On Monday April 3rd I called the service department at 9:06am, 9:47am, 10:00am, and 10:51 am and no one answered or returned my calls. At 10:53 I decided to reach a salesman who took my name and phone number and stated, I will walk this message over to the service department. There were no return calls made to me. At 12:37pm I called in again and this time reached a service department employee who in a short conversation stated, The soonest we can look at your truck is June. I stated this would not work and that I needed to have my truck fixed sooner rather than later. He then told me, I suggest you call some other dealerships and see if they can get your truck in sooner.

I called the Seattle CDJR located on Aurora in north Seattle and immediately talked to James Gill in their service department. They have worked on the truck before, and he remembered me. He advised me they could see the truck on Tuesday morning April 4th. I then proceeded to take my truck there and dropped it off Tuesday morning April 4th at 7:30am. At 2:25pm on April 4th James called me back to advise me that they found contamination and specifically windshield wiper fluid in my heating system. He stated, Someone put windshield wiper fluid in the coolant reservoir, and this is what contaminated your system. The Seattle technician recommended replacing the heating core, radiator, water pump, the thermostat, and a complete flush of the system. He further stated my extended warranty likely would not cover the cost because it was a not a mechanical part failure. He also told me that the parts needed to fix the truck are currently on back order and this is going to take some time to fix.

I told James that the only people that have serviced the truck are the Seattle CDJR dealership and the Renton CDJR service department more recently. The mistake occurred during my last service appointment, which was at the end of February at Renton CDJR. He advised me to call Renton CDJR. James also informed me they could do the work to fix the truck, but I would need to pay for it and then deal with the other dealership. I decided to call Renton CDJR and talked with Terry Burkhalter (April 4th) the service manager. He was quick to respond, he apologized, and he told me he would have the truck towed (April 5th) to the Renton CDJR dealership and that they would get a technician to look at the truck. As a note, Terrys response contradicted the early services comment that they could not get the truck in until June.

On April 5th, I did not receive a phone call from either dealership advising me that my truck had been picked up. So, I called Renton CDJR and Brian Nelson in the service department told me that they had picked up my truck and they would likely look at it the next day. I advised Brian that I would need a loaner car by Monday April 10th. I briefly told him what he was going to find, and that Terry Burkhalter was aware of the situation. Brian advised me that he did not have any loaner cars for me and that he possibly would by Monday. I told him Monday would work.

April 6th, I received a call from Brian Nelson explaining that he was down two technicians due to sickness and that he only had one technician who could look at the truck. He believed Friday the 7th he would have some answers.

April 7th, I stopped by the dealership at 2:30pm because I needed to get some things from my truck. Brian advised me the technician had just looked at the truck and he confirmed that there was contamination found and that the technician recommended replacing the heating core, radiator, water pump, the thermostat, and a complete flush of the system as well. Brian advised he would need to meet with Terry the service manager to let me know what the next steps would be. Brian let me know I would hear from him before he left the office Friday.

5:24pm Brian called me back and stated after talking to the technician further they believe the oil separator had failed and this is why the leak in the heating core occurred. He was told by Terry that I had an extended warranty and asked if I could provide the information to him. I told him I was not at home but could do it on Saturday. Brian stated he would send me an email asking for that information.

April 8th I sent Brian a reply email with my warranty information.

April 10th I had not heard any updates or received a reply to my email. I called at 11:37am and Brian confirmed he had received my email. I called later in the day at 3:51pm and talked to Brian about getting a loaner vehicle. He stated they still had no cars available. He further stated they were supposed to be adding two more cars to the loaner fleet, but Terry Burkhalter had to go home for the day, and he could not ask him if they were ready. I expressed my frustration and that I needed a car. Brian stated, I should have one available Tuesday (April 11th).

I also contacted my extended warranty company to make sure I understood what rental coverage I have and during the conversation I learned that no one from Renton CDJR has contacted them yet with a claim. I admit Im growing impatient and frustrated again. I am aware that the warrant company is likely to send their technician because of the amount of work that has to be done, further delaying me getting my truck back in a timely manner.

April 11th at 11:52am I left a message for the service department regarding getting a loaner vehicle today. I decided to have a co-worker drop me off at the dealership at 1:30pm, in hopes of getting a loaner. Brian Nelson assisted me, and they had a truck to loan me, for no fees.

April 14th, I contacted Brian, and he advised me the parts are on back order and that it likely would be the middle of May before my truck would be fixed. He told me to keep the loaner at no charge and he would advise if anything changed.

May 15th, I called the service department to check on the status of my truck. Brian Nelson was not in yet, but I talked with another service staff member who informed me the parts for my vehicle were in and that he would leave a note for Brian to call me.

May 18th, I called the service department and talked with Brian Nelson. He did confirm the parts were in and my vehicle could be ready for pick up late May 23rd or Wednesday the 24th.

May 22nd, I called twice and left messages on the service department voice mail inquiring about the status of my vehicle.

May 24th, I called and talked to Brian Nelson who proceeded to check with his technician, and he told me, The technician is having problems with another vehicle he is currently working on. Your truck may be done on Friday the 26th and because the following Monday is a holiday, it is likely your truck will be ready Tuesday May 30th.

May 30th, I called at 12:56 and talked to Brian Nelson who let me know the truck would likely be done at the end of the day and for sure Wednesday morning. He stated he would have a firm idea of the time frame by the end of the day and he would call me with an update. I received no phone call by the end of the day Tuesday.

Mr. Segal, what is extremely frustrating is Im the one being proactive and initiating all the conversation. Not once has someone from Renton CDJR called me to assure me things were going to be taken care of. Also, I hear excuses which all may be valid but that doesnt help. I didnt get the feeling that I was a priority. Especially when I heard the technician is having trouble with another vehicle after my truck on been at the service department well over a month.

I feel stuck and know that your service department must fix the truck, but you should be aware of how frustrating this process has been, and I believe your service department should also be aware of how the lack of customer care also impacts their customers.

** It should also be noted that may truck hard bird *** and clearly had not had any inside detailing while at the dealership for nearly tow months.

I reported this to let you know that the dealership representing your product, clearly is not meeting the expectations of it's customers. If you have comments or questions contact me,

Charlie Scoma

206 637-****

Scoma71@***.com