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  • Customers like
    • I have always appreciated the service department 2
    • Service dept has been good in the past 2
    • Vehicle itself 2
  • Customers don't like
    • Customer service 4
    • Vehicle quality 2
    • Warranty coverage 2

Up until this past Friday, I had had an overall ok experience with this location. This past Friday the 22nd, the fuel pump on my truck went out... again. (This location replaced my fuel pump 60K miles ago when it first went out last year.) In my previous experiences with the service writers who knew about my truck and it's warranty coverage (I have the Chrysler Lifetime Maximum Care Warranty on my truck which covers pretty much everything you can think of until 1 million miles) I was instructed to call ahead when I was getting towed in so they... Read more

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Arrigo Dodge - Okeechobee Road, West Palm Beach, Florida. Went to get my car serviced at another Dodge Dealer (Napleton) who could not remove lug nuts because I was told they were overtightened. Arrigo was the last dealer to touch the car for service of recall and charged me for tire sensor issue. I have called Sean (Service) and left message for him through triage twice with no response. I will not pay for their mistakes. Incompetance is the only word to say for a service manager not calling me back and a certified tech overtightening lugs.... Read more

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I have a 2010 Dodge Journey with 73,000 miles. It's clearly out of warranty. 2 weeks ago the a/c started making a hissing sound through the vents and then stopped blowing cold. A quick recharge proved it was the low pressure switch detecting refrigerant loss that was stopping my compressor from kicking on (thank goodness for that compressor-saving switch). 2 days after the recharge, the symptoms returned. First hissing, then loss of cool air and no compressor engagement. So, the hunt was on for the refrigerant leak. Fast forward to today, we... Read more

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#1. DO NOT BUY CHRYSLER!!!!!!!! I PURCHASED DODGE JOURNEY 2009 10 MONTHS AGO. IT NO LONGER RUNS! I SPENT $20,000 ON THIS VEHICLE. I OWE PAYEMENTS FOR THE NEXT SIX YEARS. THE TRANSFER CASE WHICH RARELY GOES ON ANY VEHICLE, HAD AN EXTREMELY LARGE CRACK IN IT! THIS PART IS ON NATIONAL BACKORDER! I PAY FOR A CAR THAT DOES NOT RUN. DODGE WILL NOT STAND BEHIND THEIR PRODUCT. MY EXTENDED WARRANTY PAID 10 DAYS FOR RENTAL AND NOW IM PAYING OUT OF POCKET TO GET TO WORK. THEY WILL NOT GIVE ME A RENTER. ON TOP OF THAT I HAD SERIOUS WARRANTY ISSUE, MY... Read more

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Dears, i faced several problem in my car once i reached 68,000 KM (Sixty Eight Kilometers)...i lost my Dynamo, than my Car Computer, than now AC ...i paid Thousands with no mercy and am wondering how huge good reputation car such this, face all these problems in early stages!!!! unfortunatelly i recommended it to 3 friends who also bought it...what is happening is disaster at this early stage, and now, no more trust to go a long trip. kindly try to support me or solve this problem, i cant handle all that and additional to that, the timing... Read more

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I had my Dodge Journey recalled in December 2015 for a fobik key issue,ever since then I have had problems with the car starting one day and not the next,it seems if I leave my car sitting for a couple of hours it starts ok but if you go to the shops and turn of engine and ten minutes later it won't start.my main issue is when I'm driving along and I go to brake my ignition cuts off and the powering steering locks up,I do not let my family travel in this car anymore as I have lost confidence in the car,can you explain what's happening Read more

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  • From mobile
  • Dodge
  • Mar 31
  • #820567

I have one problem after another with this vechile im very disappointed!!! Add comment

Started having problems with my 2014 Dodge Charger around 11k miles with the radio not functioning correctly. In and out of the shop 7 more times between that 11k and 42k. Currently in the shop AGAIN. Each time the problem got worse, to the point of the screen going completely out, the ac was on and cycled over to hot defrost-BY ITSELF and would NOT allow me to control the temp or on/off of the defrost with the knob controls. Took it back to the dealership, they have never dealt with this problem, but ordered the "top stack" unit to the... Read more

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I discovered rust bubbles on my car on both sides in front of the rear wheels by the rocker panels. I purchased the car new and it is my daily driver. I have 143,000 miles on it and keep up with all required maintenance including a car wash once a week. It is kept in the garage while at home. I performed a web search to see if others are having rust problems and I found several owners with the same issue on the same area of the car. I love this car and I'm disappointed a car less than six years old is rusting. Read more

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I have an 02 dodge stratus with only 98000 miles on it and the transmission is toast. Dodge should be responsible for replacing it seeing as its a known issue and they don't even seem to care. Its literally going to cost I've a grand or more just to have it rebuilt or replaced. Its not fair that a car company that's so big could give a *** less about their customers satisfaction rate. This car should be their responsibility yet they put it all on the consumer. Goes to show how horrible the quality of dodge truly is. Give me a call dodge if... Read more

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