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2.0 Based on 32 reviews
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  • Customers like
    • I have always appreciated the service department 2
    • Service dept has been good in the past 2
    • Vehicle itself 2
  • Customers don't like
    • Customer service 4
    • Vehicle quality 2
    • Warranty coverage 2

Bought a new 5500 at the end of 2015. Ordered as was not one available that fit our needs. Took four months. We flew 3200 miles to Georgia. The moment I opened the door I was bummed. Sorry that I did business with Ginn commercial. They regestered the sale with the manufacturer as a fleet sale instead of a business sale therefore I can't use my incentives offered by Dodge. I was lied to, my signature was forged, plus more to come. Read more

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  • Dodge
  • May 16
  • #848676

Had an appointment for 8 am to check charging system on 1500 truck. After complaining 3 times truck finally put in a stall at 10:35. What's the purpose of an appointment? Add comment

Purchased a 2013 Dodge Dart used for dealership with 11,000 miles in 2014 and once it hit 12,000 miles the problems started. Replaced spark plugs, ignition coils had to then be replaced. Problems with slave cylinder but my car does was not included in recall. Heat/air goes off by itself and after being at the Dodge service dept 7 times, it still does not work properly. Given extended warranty for heat/air but a rental car to drive while it is... Read more

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  • From mobile
  • Dodge
  • May 11
  • #846200

68RFE trans dipstick on 2012 2500 6.7l cummins is to long and rubbed a hole in the pan. Me and service manager checked another truck and the dipstick hits the bottom on that one too. Been given the runaround on my refund. *** poor service. Shawn with customer service won't call back even weeks later. Add comment

Up until this past Friday, I had had an overall ok experience with this location. This past Friday the 22nd, the fuel pump on my truck went out... again. (This location replaced my fuel pump 60K miles ago when it first went out last year.) In my previous experiences with the service writers who knew about my truck and it's warranty coverage (I have the Chrysler Lifetime Maximum Care Warranty on my truck which covers pretty much everything you... Read more

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Arrigo Dodge - Okeechobee Road, West Palm Beach, Florida. Went to get my car serviced at another Dodge Dealer (Napleton) who could not remove lug nuts because I was told they were overtightened. Arrigo was the last dealer to touch the car for service of recall and charged me for tire sensor issue. I have called Sean (Service) and left message for him through triage twice with no response. I will not pay for their mistakes. Incompetance is the... Read more

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I have a 2010 Dodge Journey with 73,000 miles. It's clearly out of warranty. 2 weeks ago the a/c started making a hissing sound through the vents and then stopped blowing cold. A quick recharge proved it was the low pressure switch detecting refrigerant loss that was stopping my compressor from kicking on (thank goodness for that compressor-saving switch). 2 days after the recharge, the symptoms returned. First hissing, then loss of cool air and... Read more

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#1. DO NOT BUY CHRYSLER!!!!!!!! I PURCHASED DODGE JOURNEY 2009 10 MONTHS AGO. IT NO LONGER RUNS! I SPENT $20,000 ON THIS VEHICLE. I OWE PAYEMENTS FOR THE NEXT SIX YEARS. THE TRANSFER CASE WHICH RARELY GOES ON ANY VEHICLE, HAD AN EXTREMELY LARGE CRACK IN IT! THIS PART IS ON NATIONAL BACKORDER! I PAY FOR A CAR THAT DOES NOT RUN. DODGE WILL NOT STAND BEHIND THEIR PRODUCT. MY EXTENDED WARRANTY PAID 10 DAYS FOR RENTAL AND NOW IM PAYING OUT OF POCKET... Read more

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Dears, i faced several problem in my car once i reached 68,000 KM (Sixty Eight Kilometers)...i lost my Dynamo, than my Car Computer, than now AC ...i paid Thousands with no mercy and am wondering how huge good reputation car such this, face all these problems in early stages!!!! unfortunatelly i recommended it to 3 friends who also bought it...what is happening is disaster at this early stage, and now, no more trust to go a long trip. kindly... Read more

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I had my Dodge Journey recalled in December 2015 for a fobik key issue,ever since then I have had problems with the car starting one day and not the next,it seems if I leave my car sitting for a couple of hours it starts ok but if you go to the shops and turn of engine and ten minutes later it won't start.my main issue is when I'm driving along and I go to brake my ignition cuts off and the powering steering locks up,I do not let my family... Read more

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